Chargemaster assures EV drivers that 99% of charging points are working

Chargemaster assures EV drivers that 99% of charging points are working


Chargemaster, the UK’s largest supplier of electric vehicle charging infrastructure, is working hard to keep UK charging points online, announcing that 99% of their charging points are now live and operational.

In response to recent issues with the Source London network, Chargemaster has been working hard to resolve any faults found with their points. They operate a support telephone line 24 hours a day, 7 days a week to resolve urgent issues, and have a dedicated team of electricians and engineers to fix any issues, typically within 48 hours.

David Martell, Chargemaster CEO, said: “We are proud to have the best-maintained charge points not only in London, but across the entire UK electric vehicle charging estate. Our own Chargevision back-end management system is the best in the business and provides us with diagnostics on every single one of our charge points, every minute of the day.”

This is positive news after the disappointing state of the Source London network with nearly a third of their charging points marked as temporarily offline.

However, Source London is a scheme which involves more than 60 site/charge point owners – from local councils to car park operators. Although, Chargemaster has taken responsibility for their charging points many units installed by other manufacturers remain out of action.

Contractually, funding currently exists for the maintenance of London’s EV infrastructure and Chargemaster believes that if this funding was properly reclaimed by charge point owners, any sites that are currently out-of-service could be brought back online swiftly.

Chargemaster say that through its Chargevision system and its own dedicated national maintenance team of technicians, is able to monitor the operational availability of its network. Over the last year, its owned and maintained infrastructure achieved a 98.7% serviceability record for all charge points on a month-by-month basis.

Today, just two charge points installed and maintained by Chargemaster in London are not fully operational, and both of these are scheduled to be back online within the next few days.

David Martell added: “We take maintenance and serviceability very seriously. As the UK’s largest provider of EV charging infrastructure, we have a responsibility to ensure that electric car drivers can rely on our network to enable them to complete their journeys.”