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Frequently asked questions

About EVs, Zapmap features & your account

Electric vehicles and EV charging can at first appear a little confusing. Here we answer some of your most frequently asked questions. From questions about Zapmap, the route planner or Zap-Pay through to wider questions about electric cars and charging them, we’ve got you covered.

Zapmap FAQs

Zapmap

FAQs

What is Zapmap?

Zapmap makes electric vehicle charging simple.

We are the UK’s leading app and digital platform for EV drivers to search for charge points, plan longer journeys, pay on participating networks and share updates with other EV drivers.

What are the key features of Zapmap?

Zapmap lets you search for charge points viewing live status data, plan journeys using Route Planner, pay for charging using Zap-Pay, share updates with other EV drivers and drive smarter with in-car support. See all the different features in our comparison table.

What coverage does Zapmap have?

With 95%+ of public charge points mapped and around 75% of charge points showing live status data in the UK, Zapmap provides EV drivers with peace of mind and the confidence to drive any length of journey in their EV.

We are also now launching in mainland Europe and will start by displaying the higher powered chargers in France, Germany, Belgium, the Netherlands and Luxembourg before adding more chargers over the coming months.

What is live data?

Live data is information that is obtained directly from the charge point data. Updated every five minutes, users can see if a charge point is available, in use or unavailable.

Which networks are providing live data?

Networks with live data on Zapmap have their brand logo in the network filters list. For more info about our dynamic partners, go to our public charging network guides and look out for the live data symbol.

How can I filter the charge points?

To filter charge points is easy! On the Map page, tap the Filters icon, then tap any filter options you want and then ‘Apply’ to filter using the filters you have selected.

What filters are available?

There are many ways to filter the charge point data, including by EV model, connector, charge point power, network, location type, payment and access. In addition there are some enhanced filters available with Zapmap Premium.

What filters do I unlock with Zapmap Premium?

Additional enhanced filters are unlocked by subscribing to Zapmap Premium. With a subscription you can filter by new charge points added in the last 30 days, locations with multiple charge points, the location user rating and more detailed location types.

For those not on a subscription, the enhanced filters will have a padlock showing beside them.

Can I save filters?

Yes, you can! To save a filter (or combination of filters) you must be registered with Zapmap and signed into your account.

Apply the filters you would like, then press ‘Save’ in the top right of the screen. Give your filter a name and press ‘OK’. Your custom filter will now appear in your filters menu.

To delete a saved filter, swipe the filter to the left and ‘Delete’ will appear, click this and then ‘Delete’ when prompted again. You can also press & hold over the name and ‘Delete’ will appear, with a second prompt asking you to press ‘Delete’ again.

How many filters can I save?

With a Zapmap account, you can save one filter. In order to save more you need to subscribe to Zapmap Premium.

With the Premium plan, you can save  an unlimited number of filters.

How can I deselect filter options?

To remove any filters you have applied, tap the Filter icon on the map page, and tap ‘Clear’ then ‘Apply’.

How do I view taxi-only charge points?

To include taxi-only charge-points on the map, tap the Filters icon in the top corner of the screen, tap into the "Access" menu, tap to select the "Show Taxi Only" option, then tap the orange "Apply" button to return to the map. Charge-points which are available only to taxis will now be shown alongside public charge-points.

Can I ‘bookmark’ a point? How do I view my bookmarks?

To mark a charge point as a bookmark on Zapmap, find the charge point on the map or list views, go into the information box, then tap the bookmark icon at the top of the info box. To see only your bookmark points, tap the bookmark icon in the top right-hand corner of the map, next to the search button.

What do the Zapmap coloured markers mean?

The colour inside the charge point markers illustrates the maximum power rating of the charge point.

  • Light yellow = Slow (<3–6kW)
  • Golden yellow = Fast (7–22kW)
  • Pink = Rapid (Greater than 25kW)
  • Grey = Unknown speed

The circle alongside the marker indicates the status of the charge point.

  • Green = Some, or all chargers available
  • Blue = Charging
  • Red = Out of service
  • Grey = Status unknown

A full key to the symbols used in the app is available by tapping the "information" icon on the right hand side of the map screen.

How can I share updates on Zapmap?

The main way to provide updates is to “Check-in” using the button on the charge point location. Then you can update the status of a charge point, add photos, share useful info or provide a general update.

You can also inform Zapmap about new charge points or share your home or work charge point. More generally, you can ask questions or interact with other users with the Cafe function in Chat.

How do I update a device and connector status?

To change the status of a connector, select ‘Check-in’ and choose the changes you would like to make to the connector. You can also leave an optional message or choose to apply to the whole device then press ‘Post’ to confirm.

To indicate a successful charge at a location, select the green ‘thumbs up’ button, select the connector you used, and press ‘Done’. You then have the option to leave a message or add a photo. Press ‘Post’ to submit your change. All posts will be immediately visible across Zapmap platforms.

How do I add a public charge point?

If you find a public charge point that’s not on our map, we’d love to know about it (but only if it’s related to a charging network that is not one of our existing live data partners - see below).

To request an existing charge point is added to Zapmap please go to the app, make sure you are logged in then go to the ‘Settings’ menu on iOS or the hamburger symbol (three horizontal lines) on Android. There, under the ‘Add a charge point’ heading you'll find an option to add a public charge point. To do so, click into ‘Add public charge point’ and follow the form’s instructions, then click ‘Submit details’.

Please note that Zapmap has direct ‘live data’ feeds from most of the leading charging networks in the UK, which allows us to show live availability status on around 75% of chargers. This means that we rely on the data we are supplied by the networks in these instances, and that we don’t act on user suggestions related to live data partners - so please don’t tell us about charge points for these networks. You can easily tell if a charging provider is a live data partner as there’ll be network availability information for the specific charge point in the app, and in the ‘Networks’ filter on the app live data partners are at the top of the list and have a logo next to their name. For a full explanation and instructions please visit our 'How to request a charge point' web page. Our app does not currently accept public charge point requests outside of the UK.

How do I suggest a charge point?

If you find a perfect location for a public charge point, and want to suggest that one is installed, we can help pass on your suggestion to local authorities or charge networks.

To suggest a charge point to Zapmap complete the relevant ‘Add a charge point’ form on the app.

To add your charge point via the app, make sure you are logged in then go to the ‘Settings’ menu on iOS or the hamburger (three horizontal lines) symbol on Android and, under the ‘Add a charge point’ heading, there is an option to suggest a location. To do so, click into ‘Suggest location’, and follow the form’s instructions, then click ‘Submit details’.

Please note, we can pass the suggestion on to relevant parties but we have no control over whether a charge point is actually installed in the location.

Also, please note Our app does not currently accept suggestions for charge points outside of the UK.

How do I add my home/workplace point to Zapmap (applies to the UK only)?

Home or workplace chargers can be shared with other Zapmap users via our Zap-Home and Zap-Work networks. These chargers are shown to registered users on the Zapmap app, along with contact details for the charger's owner to arrange charging.

To add your charger from within the app, open the Settings menu and tap the "Add a Zap-Home point" or “Add a Zap-Work point” option under the "Add a charge point" heading. Tap the orange "Add details" button at the bottom of the next screen, and follow the instructions to add your charger.

Our policy is that every registered user may have one Zap-Home and one Zap-Work device, but no more than one of each, although each device may have more than 1 connector.

An alternative to adding a Zap-Home point is listing your home charger via JustPark’s JustCharge platform. Chargers listed via JustPark will also show on the Zapmap app. This option allows you to be paid automatically via the JustPark platform, enables users to book a preferred time to charge, and you can control when your space is available. It also means your charger will be available to hundreds of thousands of EV drivers both on JustPark's platform and on Zapmap.

Our app does not currently accept requests to add Zap-Home or Zap-Work charge points outside of the UK.

How do I edit my Zap-Home/Work point on Zapmap?

You can edit your charge point details, connector types, price, and location on Zapmap by logging into your Zapmap account, going into ‘Settings’ and then choosing ‘Your Zap-Home point’ or ‘Your Zap-Work point’ under the ‘Add a charge point’ header.

To remove your Zap-Home or Zap-Work point from the map, please email our support team.

Can I post a question for other EV drivers?

Absolutely, in the ‘Chat’ menu option in the bottom bar there are 2 tabs – ‘Cafe’ and ‘All’.

The Cafe is where to post any questions you have about the EV world, with ‘All’ showing all charge point updates and Cafe messages.

How do I upload a picture?

To upload a picture to a charge point, click on the charge point and slide up the InfoBox. Any pictures uploaded will show at the top. Click into the picture (or click ‘Be first to add a photo!’ if there aren’t any pictures) and click the ‘+’ sign in the top right corner.

Follow the instructions to add from either your camera or from your gallery, with the ability to also add in any comments to the photo. Once selected, click ‘Post’ and your picture will be posted. Please be aware that your picture should be a maximum of 2 Mb.

If I report an issue with the network, will they receive the issue?

Our live data partners are sent the user status updates and comments posted on Zapmap and have the facility to respond or post updates to the comment within the chat.

Any networks that don’t show as ‘live’ do not get this information, so we recommend contacting the charge point network directly to let them know a specific issue has happened.

I have a question that isn’t listed here?

Any other questions, please email our support team.

Route Planner FAQs

Route Planner

FAQs

What is the Route Planner?

The Route Planner allows electric vehicle (EV) drivers in the UK to plan a route in their electric car based on journey parameters, EV models and driver options. There are three different routing modes: Autoroute, Suggest chargers and Show all chargers. Routes can be saved and retrieved within the mobile app or in-car system.

In what countries can I use the Route Planner?

The Route Planner is available to use in the UK and the Republic of Ireland only currently. For charge points abroad we are starting off with our core mapping functionality first before branching out to offer additional features. If you haven't already signed up to our newsletter this is a great way to be notified about the latest Zapmap updates and features, as well as EV news: https://www.zap-map.com/newsletter/.

How do I plan a route on Zapmap?

To plan a route using Route Planner (which is available in the UK), tap into ‘Routes’ in the bottom menu of the app. If you’re not already logged in, it will prompt you to do so:
Step 1: Enter your route, including your start point and destination plus any waypoints.
Step 2: Confirm your route and the system will display the route, distance, time, average speed and estimated energy used.
Step 3: Pick from three different routing modes and choose your other settings within the ‘More options’ button.
Step 4: Add your charge stop(s) if you had selected either ‘Show all chargers’ or ‘Suggest chargers’ on the previous step, otherwise the new autoroute mode skips this step.
Step 5: Review and save your route, naming it if you wish.
Step 6: Retrieve your route plan, either from the Routes page or on CarPlay (if subscribed to the Premium plan), with the option to view, edit or navigate along your electric journey.


What are ‘Autoroute’ and the other routing modes?

Autoroute is the brand new routing mode. Based on EV model, journey parameters and driver options, it creates a complete route with charge points pre-selected en-route. All you have to do is click ‘Save’.

‘Show all chargers’, when selected, lets you see all of the chargers along the suggested route.

‘Suggest chargers’ shows a suggested cluster of chargers along your route.

Can I plan a route without an EV model?

As routes are calculated using an EV model’s range, it is required to enter your vehicle to use the route planner. If you haven’t already added an EV model to your Zapmap profile, you will need to specify one in the route plan options. Once this has been added or updated, it will be saved to your Zapmap profile.

To add an EV model at this step, tap on ‘Add vehicle’ and go through picking the make and model, then tap ‘Save’, then ‘Close’ and your EV will appear.

If you find your EV model is not showing in the app please email our support team.In the meantime you can still use the Route Planner by adding an EV model with the same connector options and a similar range.

Can I save my route plan and view and/or edit it later?

Your route plans will be saved under ‘Routes’. Once saved, they can be opened and viewed as a list or on the map.

To edit your saved route, select the route you want to edit and click ‘Edit’ to go back to Step 4 and edit the charger selections. If you need to go back further, tap the back button to choose a different route, edit driver options, and add waypoints.

How many routes can I save?

As a standard registered user you can save three route plans. With Zapmap Premium you can save unlimited routes. Perfect for people who travel a lot!

Can I delete my route plan?

Routes can be deleted in the app by tapping the trashcan symbol or by swiping left on a route plan. On the desktop, click on ‘Delete’.

The route I expected has not been suggested: what should I do?

After defining your route and options, the autoroute will suggest a route with distance, time, average speed and energy use. If your desired route is not suggested, go back to your route plan and add a waypoint.

What if I don’t need to stop for a charge on my journey?

If the estimated drive range is longer than the journey distance, the system will let you know and give you the option to go back and edit driver options. To complete the route, even if your EV doesn’t require a charge, you must add a stop.

Can I see more charge point location details?

If you would like to see more details about a potential charge point location before adding it to your route, pull up the InfoBox by swiping up on it, with connector status, price, and access details, plus the latest Zap-Chat community updates.

I have a question that isn’t listed here?

Any other questions, please email our support team.

Zap-Pay FAQs

Zap-Pay

FAQs

What is Zap-Pay?

Zap-Pay is our simple way to pay for EV charging with participating networks from within the Zapmap app in the UK. Because there are many different charging networks across the UK, Zapmap helps you search, plan and pay for charging all within one app.

In which countries can I use Zap-Pay?

Zap-Pay is available to use in the UK only. For charge points abroad we are starting off with our core mapping functionality first before branching out to offer additional features. If you haven't already signed up to our newsletter this is a great way to be notified about the latest Zapmap updates and features, as well as EV news: https://www.zap-map.com/newsletter/.

Where can I use Zap-Pay?

There are fourteen charge point operators currently take Zap-Pay in the UK, with more on the way.
At present, you can pay quickly and easily for charging with Zap-Pay on the following networks:
Alfa Power
Applegreen ElectricConnected Kerb
ESB Energy
evyve
Fastned
FOR:EV
GeniePoint
Mer
MFG EV Power
Osprey Charging
PoGo Charge

More networks will go live soon once technical integration is complete.

To find charge points which Zap-Pay can be used on, click into Filters in the map page, then ‘Payment’ and tap the ‘Zap-Pay’ option, then click ‘Apply’ to filter on it. Networks which accept Zap-Pay are also listed first under the 'Networks' filter and have a Zap-Pay indicator next to them.

How do I add my debit/credit card to Zap-Pay?

To add a debit/credit card to use Zap-Pay: simply sign in to the app, go to Settings in the bottom right corner (on iOS) or click on the hamburger icon in the top left-hand corner (on Android), click ‘Zap-Pay cards’ then click the plus sign in the top right-hand corner and follow the instructions.

You can store multiple cards and remove cards you no longer need if logged in. There will be a pre-authorisation charge of 5p per card, which will be returned to you by your bank.

How do I pay for charging using Zap-Pay?

Zap-Pay is an app-based payment system which uses VISA, Mastercard, Google Pay, Apple Pay, or an Allstar One Electric Fuel Card to pay for charging.

To use Zap-Pay to pay for your charging session at a compatible charge-point, tap the charge-point's icon in the app to open its info box, tap the orange 'Charge now' button, follow the on-screen instructions to select a connector and the payment method you would like to use, and start charging.

Once your charging session is complete, you will be sent a VAT receipt, and if you are a registered user this will also be stored within your Zapmap account.

How much does Zap-Pay cost?

Zap-Pay has a simple pay-as-you-go (PAYG) price structure that will be set at the same or similar level to the charging networks’ standard PAYG price unless you have a Zapmap Premium subscription. With a Zapmap Premium subscription, you will receive a 5% discount when charging using our in-app Zap-Pay payment service, which will be applied automatically to the first 50kWh charged each month. The discount will appear on your Zap-Pay receipt after charging. Zapmap reserves the right to charge a small transaction fee per session to the customer, with slight variations appropriate to the agreement with the charging provider. All prices include VAT.

What is the £5 pre-authorisation charge I see every time I use Zap-Pay?

We ensure your payment card is valid and that you have sufficient funds by making a £5 pre-authorisation charge each time a charge is initiated. This is not a completed payment, but reserves £5 in your account prior to the completed charging session.

When the session is complete, the pre-authorisation will be updated to the correct transaction amount within the next 60 minutes.

If the charge is unsuccessful and no transaction takes places, the £5 will be released back to your account within 3-5 working days, depending on your bank.

Do I need to be registered to use Zap-Pay?

No, there is no need for any membership or subscription to use Zap-Pay. If you use Zap-Pay with the free account, you will have a more streamlined process, be able to save cards and view your full charging history.

There is also a guest option available that does not require registration.

How can I find charge points that take Zap-Pay?

To find charge points which Zap-Pay can be used on, click into Filters in the map page, then ‘Payment’ and tap the ‘Zap-Pay’ option, then click ‘Apply’ to filter on it.

Networks which accept Zap-Pay are also listed first under the 'Networks' filter and have a Zap-Pay indicator next to them.

How can I find charge points that take contactless credit or debit cards?

To find charge points that take contactless credit/debit cards, click into Filters in the map page, then ‘Payment’ and tap the ‘Contactless debit or credit card’ option. Click ‘Apply’ to filter down.

How can I see my receipts?

If you are using Zap-Pay while logged in, the receipt from charging will be stored within your account, and it will also be emailed to you.

Guest users will have the receipt emailed to the specified email address.

How can I get support from Zapmap about Zap-Pay?

For any questions or support on Zap-Pay, please email our support team.

In-Car FAQs

In-car support

FAQs

What are Apple CarPlay and Android Auto?

Apple CarPlay and Android Auto are the in-car versions of the iOS and Android mobile device operating systems. They provide a simplified version of any app that supports Apple CarPlay or Android Auto in order to make it suitable for use whilst driving.​​​​​​​​​​​​​​

What are the benefits of using Apple CarPlay or Android Auto with Zapmap?

The in-car version of Zapmap has three main features:

Locating charge points
You can see all the charge points close to your current location, identify suitable points using the filters or search another area.

Viewing live charge point status
You can see the details of each charge point including live charge point status data (where available) and the latest EV driver chats.

Accessing route plans
You can pull up routes that you have planned on the mobile app and punch out to Apple Maps or Google Maps to get turn-by-turn directions.

How do I get access to Zapmap on Apple CarPlay or Android Auto?

Support for Apple CarPlay and Android Auto is included in our Zapmap Premium subscription service. Once subscribed (and logged in to the app on your mobile device) you will be able to connect to your in-car media system or head unit and access Zapmap.

If you are not subscribed and/or logged in you will see a message saying, ‘You must be logged in and subscribed to our Premium service to use Zapmap on Apple CarPlay’.

See how to find EV charge points even quicker and drive smarter with in-car support from Zapmap Premium in this video.

What is the difference between Zapmap on the mobile app and in-car (Apple CarPlay or Android Auto)?

The in-car apps support the following features:

  1. Map view showing the closest locations (limited to 12 on iOS) to the center of the map along with their Network, Status and Distance.
  2. List view showing the closest locations (limited to 12 on iOS) to the center of the map and their Network, Power (Ultra-rapid/Rapid/Fast/Slow), Status (Available, Charging, Offline), Rating and Distance.
  3. Locations can be opened to provide further information such as the Devices, Connector types and their Status, Network, Rating, Pricing, Distance, Address and Facilities.
  4. Locations can be used to open a navigation app which can then provide turn-by-turn directions.

The following filters are available within the in-car apps:

  1. One or more ‘EV Model’ filters, which allow you to only show locations compatible with your vehicle.
  2. ‘Charge type’ filter to limit locations to those which only have rapid or fast charge points (dependent upon active EV Model).
  3. ‘Payment methods’ filter to limit locations to those which support Zap-Pay (in the UK) or Contactless payment.
  4. ‘Best locations’ filter, which allows you to limit locations to those with three or more devices and/or three or more ‘stars’.
  5. ‘Access type’ filter, which allows you to limit locations to those which offer 24Hr access or Taxi-only charging.

Route Plans (available in the UK and the Republic of Ireland) created in Zapmap are listed and each ‘stop’ can be viewed and used to open your in-car navigation app.

How do I use Apple CarPlay now that I’m subscribed?

You will need an iPhone or iPad running a minimum of iOS 14 installed and an Apple CarPlay compatible in-car device.

Once you connect your Apple device to the CarPlay unit, Zapmap will become available within Apple CarPlay, alongside the other Apple CarPlay compatible apps you have.

How do I use Android Auto now that I’m subscribed?

Using Android Auto is easy to set up once you are subscribed to Zapmap Premium.

From an Android device, connect your phone to your car and open the Android Auto app, then follow the on-screen instructions. The Zapmap app should appear automatically on your in-car screen or head-unit display.

Have a question that isn’t listed here?

Any other questions, please email our support team.

Zapmap Plus and Premium FAQs

Zapmap Premium

FAQs

What is Zapmap Premium and what are the additional benefits?

Zapmap Premium is a subscription plan which provides enhanced features for electric vehicle (EV) drivers to plan quicker and drive smarter with the added bonus of offering a 5% discount when charging using Zap-Pay for your first 50 kWh per month. Subscribing to Zapmap Premium allows filtering by new charge points, multiple locations, user rating and more detailed location types.

Zapmap Premium also enables EV drivers to save unlimited filters, route plans (in the UK) and add multiple EV models.

By popular demand, EV drivers can also see what3word addresses for charge points and the app can be enjoyed ad-free.

Zapmap Premium is available within the in-car dashboard via Apple CarPlay and Android Auto. This means EV drivers can locate suitable charge points, view live charge point status and access route plans (in the UK) whilst on the move.

Follow the link below to see all the different features available:

Zapmap plans compared

How much does Zapmap Premium cost?

Zapmap Premium is available on a monthly and annual subscription. The annual subscription is £2.49 per month (£29.99 per year) whilst the monthly subscription is £2.99.

For countries we operate in Europe the annual subscription is €34.99 and the monthly subscription is €2.99.

How do I get Zapmap Premium?

To get either Zapmap Premium, make sure you’re registered within the app, tap into ‘Settings’ and scroll to ‘Account’ and tap on ‘Subscriptions’. Here you will be able to see all the details and subscribe.

Zapmap Premium - 7-day free trial

With our free 7-day trial you can try out all of the benefits of Zapmap Premium with no obligation to pay anything until the free trial period ends.

Simply select the ‘annual payment’ option in the AppStore or Google Play Store and agree to the terms and conditions.

You’ll need to select a payment method for when the trial ends, but you can cancel the trial at any time during those 7 days and no payment will be taken.

With Premium you can get Zapmap on your car's display with Apple CarPlay or Android Auto, in addition to advanced filters, unlimited route plans and many other exciting features that make EV charging even simpler.

Premium is now less than £2.50 per month when billed annually, so if you use public charge points there has never been a better time to be a premium member.

I can see padlocks: what do they mean?

The padlock icons shown across the app indicate where new features can be unlocked by Zapmap Premium.

How can I get rid of the ads on the app?

To remove ads from the app, upgrade to Zapmap Premium for the best experience.

What can I still use if I don’t have a subscription?

All of Zapmap’s core features are free and will remain free. This includes the ability to search for charge points, use the filters, view the charge point info, add chats and plan routes.

We will continue to develop free features. The latest version of the app has upgraded the connector and power rating filters and the user interface. The route planner has also been updated for all users, it now includes an autoroute routing method that creates a complete route with charge points selected, making routes easier to create!

How do I cancel my subscription?

To cancel your subscription from Zapmap on the Apple App Store please do the following: Open the App Store and tap on your profile picture at the top right, then tap Subscriptions. You may need to sign in with your Apple ID. Choose a subscription, then click cancel.

To cancel your subscription on the Google Play store, please do the following: Open the Google Play app, at the top right, tap the profile icon. Then tap Payments & Subscriptions and then Subscriptions, which will show your live subscriptions, select the subscription you wish to cancel and tap cancel subscription, then follow the instructions.

Have a question that isn’t listed here?

Any other questions, please email our support team.

Account FAQs

Account

FAQs

How do I register with Zapmap?

To register and set up an account with Zapmap go to the account menu and select ‘Sign in/Register’. Complete and submit all the requested details on the forms provided.

You will then receive an activation email from us (if you haven’t received an email, please check your spam folder). Follow the activation link to complete your registration. Use your email or username and password to log in.

How do I update my account details?

You can change or update your account details, display name or avatar by tapping into the “Profile” option under the “Account” heading in the app Settings menu.

Please email our support team if you need to change your email address or account username (login name).

How do I update my email or username?

Please email our support team if you need to change your email address or account username (login name).

How do I update my account password?

To change your password, log in and select ‘Your profile’ in the account menu, change your password, then press ‘Update’.

Alternatively, use the ‘Lost your password?’ link at the bottom of the login page. You will then receive an email from us with a link to update your password. If you haven’t received an email, please check your spam folder.

How do I add an avatar?

First, log into your account, then go to ‘Your profile’ in the account menu, upload your avatar picture then press ‘Update’.

How can I add an EV model to my profile?

Open the account menu and go to ‘Your EV Models’. Press ‘Add your EV model’, select your brand and model, then press ‘Update’. Adding your EV Model to your Zapmap account allows you to filter charge points which are compatible with your electric vehicle and accurately plan routes using the Zapmap Route Planner.

If you find your EV model is not showing in the app please email our support team. In the meantime you can still use the Route Planner by adding an EV model with the same connector options and a similar range.

How can I update my contact preferences?

Log into your account and go to ‘Contact preferences’ in the account menu. Then choose the type of information you would like to receive and the contact method(s) you would like us to use and press ‘Update’.

Privacy Policy

What is Zap-Home?

Zap-Home (only available in the UK) is a home charging peer-to-peer sharing system that allows users to add their home point on Zapmap. See our Zap-Home Network Guide and our Terms and conditions for more information.

There is an alternative option to adding a Zap-Home point which is listing your home charger on JustPark’s JustCharge platform, where it will also show on the Zapmap app as a home-charger which members of the public can book to use. This option allows you to be paid automatically via the JustPark platform, enables users to book a preferred time to charge and you can control when your space is available. It also means your charger will be available to hundreds of thousands of EV drivers both on JustPark's platform and on Zapmap.

What is Zap-Work?

Zap-Work (available in the UK only) is a peer-to-peer sharing system for charge points at a workplace that are not already part of an existing network. Check out our Zap-Work Network Guide and our Terms and conditions for more information.

How do I add my home/workplace point to Zapmap?

To add your charge point to Zap-Home or Zap-Work complete the relevant Add a charge point form through the app.


How do I edit my Zap-Home/Work point on Zapmap?

You can edit you charge point details, connector types, price, and location on Zapmap by logging into your Zapmap account, then choosing ‘Your Zap-Home point’ or ‘Your Zap-Work point’ in the account menu. To remove your Zap-Home or Zap-Work point from the map, please email our support team.

Electric Vehicle FAQs

Electric vehicle

FAQs

What is an electric vehicle?

An electric vehicle (EV) is one that uses an electric motor for drive, powered by a battery and typically able to be recharged by plugging it in to an external power source. 

Plug-in options

Do EVs drive differently to conventional vehicles?

Driving an electric car certainly feels different the first time around. Most notably an electric car is almost silent, with noise from the motor only noticeable at speed, and traditional wind and tyre noise created. Other than that, EVs drive in a similar way to a conventional cars with an automatic transmission, and are very easy to drive. But better than an automatic, they have lots of ‘torque’ from a standing start, which means that they are very responsive with even standard EV models having quick acceleration.

How far can a typical EV travel on a single charge?

Most new EVs have a real-world range of somewhere between 80-250 miles, depending on the model. Small, city-focused cars sit at the lower end of the range spectrum, with many family models easily able to cover 110-180 miles on a single charge, though there are an increasing number that can cover 200-250 miles. Premium models, like the Tesla range or Jaguar I-Pace, can cover 250-300+ miles on a full battery.

How do I know an electric car is right for me?

If you are thinking of buying a EV, there are three issues that need to be considered that will determine which type of EV is the right vehicle for you: your access to a private off-street charging point, your daily mileage and your overall budget. Read on to see which EV is suitable for your vehicle and travel requirements.

EV buying guide

How can I get more range out of my EV?

Range can be affected by a number of factors. These include internal factors like the use of air conditioning and/or heating. Driving style can have a great impact too, with higher speeds and aggressive acceleration significantly decreasing the range available.

Making good use of regenerative braking can reduce the rate at which your battery’s charge will drop too, and the outside temperature has an impact too – with batteries preferring warm to cold conditions.

Are EVs really more environmentally friendly?

Electric vehicles are zero-emission at point of use. However, emissions are produced during the generation of electricity – the amount depending on the method of generation. Therefore, the emissions need to be considered on a life cycle basis so as to include power station emissions.

For climate change gases (such as CO2), electric cars charged using average UK ‘mains’ electricity show a significant reduction in emissions – the figures suggest a reduction of around 40% compared to an average small petrol car (tailpipe 120 g/km CO2). This is improving all the time too, as the UK’s electricity mix is increasingly made up of a greater ratio of renewable energy.

EV benefits

Are EVs as safe to drive as other vehicles?

According to the results of crash testing conducted for all cars and vans EVs have to adhere to the same safety regulations as conventional vehicles – note however that quadricycles like the Renault Twizy are not covered by the same testing regimes. Many of the UK’s best-selling EVs have been awarded five stars by independent safety body EuroNCAP.

However, it should be said that there have been a small number of fires from lithium batteries, most notably involving the Tesla Model S in the United States. However, Tesla has published in-depth data to show that the incidences of fires is no greater than for conventional cars (which may be reported less frequently).

What models are available?

Most mainstream manufacturers offer electric models as part of their line-ups, with more being released all the time.


How much does a journey in an EV cost?

In the UK the answer is, typically ‘less than in a petrol or diesel car’ as fuel costs for a petrol or diesel car are usually in the range 10-15 p/mile, and only 3-4 p/mile for a home-charged pure-EV. Because of the variety of models available, each will have different costs per trip, depending on where it is charged, and how efficient the EV is compared to other electric models.

Cost of charging on a public network in the UK 

How much does it cost to tax an EV in the UK?

Many pure EV models are not currently charged Vehicle Excise Duty (VED). However, a new pure-EV costing more than £40,000 will be subject to the £335 Premium Rate for years 2-6. First year rates are usually zero, and BIK rates are much lower than petrol or diesel models.

How do I charge my EV?

There are three main types of EV charge point (slow, fast and rapid) as well as a number of charging connectors, some of which are suitable for a particular EV. Check out Zapmap’s EV Charging Guides for a comprehensive ‘how to’ guide for all the main EV models.

EV charging FAQs

EV charging

FAQs

Where can I charge my EV?

The two most common places to charge an EV are at home or at work. Public charge points can either be: a valuable alternative for EV users without access to a home or workplace charger, a convenient way to occasionally top-up, or essential for ‘en route’ charging during longer EV journeys.

Zapmap has the most comprehensive coverage of public EV charge points across the UK and the Republic of Ireland.

We will also be building up our presence in Europe with an initial focus on high-powered chargers with a power rating of 60 kW or more in France, Germany, Belgium, the Netherlands and Luxembourg before including lower-powered chargers and other countries thereafter.

How do I charge my EV?

There are a three main types of EV charge point (slow, fast and rapid) as well as a number of charging connectors, some of which are suitable for a particular EV. Check out Zapmap’s EV Charging Guides for a comprehensive ‘how to’ guide for all the main EV models.

Alternatively, use the connector filters on Zapmap to find out which public charge points your EV can use.

How do I charge an EV on public networks?

Charge points tend to be similar in operation from network to network, but access requirements and costs can vary. Some require an RFID card to use them, others an app, while an increasing number offer contactless card payment. Most networks need/allow a user to register details beforehand.
With many different networks in the UK, we have introduced Zap-Pay which makes paying for charging simple via an app-based payment system which uses a credit or debit card. If you have enabled Apply Pay or Google Pay on you phone you can also use these to pay for charging. It means you can search, plan and pay for charging quickly and easily, all within the Zapmap app.

Public networks in the UK 

How much does it cost to charge an EV on public points?

Costs vary greatly for public EV charging, depending on how much charge is required, the cost of electricity for each network, and what type of public charge point is used. Some will cost nothing to use, while rapid charging will typically be priced higher than fast charging, due to convenience and higher charge point installation costs.

Public charging calculator in the UK

How much does it cost to charge an EV at home?

EV charging costs vary from model to model as different battery sizes affect how much energy is used. Expect a cost per charge at home to cost around £5 in the UK.

Home charging calculator in the UK​​​​​​​

Icon representing international charging location

Charging abroad

FAQs

In which countries do you operate in?

In addition to the UK and ROI, we are starting to display charge points in the USA, Canada, France, Germany, Belgium, Luxembourg and the Netherlands. Further countries will be added to our growing network in the future and the timings for this to happen will be published in due course. If you haven't already signed up to our newsletter this is a great way to be notified about the latest Zapmap updates, as well as features and EV news. Sign up here.

Why can't I see all charging points abroad?

We are starting to display charge points in the USA, Canada, France, Germany, Belgium, Luxembourg and the Netherlands.

As a public charging focused company, we are prioritising adding high power options which allow you to get back on the road quickly. We will continue to expand our coverage - so watch this space. If you haven't already signed up to our newsletter this is a great way to be notified about the latest Zapmap updates and features, as well as EV news. Sign up here.

How do I pay for charging in mainland Europe?

Contactless payments are not as widely accepted as in the UK so download the apps you know you’ll need and sign up before setting off to make the at-charger experience easier.

Usually Charge Point Operator apps work by linking a credit/debit card or PayPal account and then the chargers are activated by scanning a QR code.

Check the Zapmap app for information on the payment options available at your chosen charge point, details are available in the 'Info' tab of each charger on the map. Be mindful of the currency you’re paying in, and make a note of the conversion rate so that you have a clear understanding of how much you’re paying to charge.

Can I use Zap-Pay abroad?

Zap-Pay is not currently available for use abroad. For charge points abroad we are starting off with our core mapping functionality first before branching out to offer additional features. If you haven't already signed up to our newsletter this is a great way to be notified about the latest Zapmap updates and features, as well as EV news. Sign up here.

Why can't I see the pricing information for all of the charge points abroad?

We aim to show pricing information for as many networks/charge points as possible, but we don't have full coverage just yet - we are working to expand the number of charge points showing pricing information, and more will be added in due course.

Can I use the Zapmap route planner abroad?

The Zapmap route planner is not currently available for use abroad. For charge points abroad we are starting off with our core mapping functionality first before branching out to offer additional features. If you haven't already signed up to our newsletter this is a great way to be notified about the latest Zapmap updates, as well as features and EV news. Sign up here.

Can I charge my vehicle if I am staying in a private residence in mainland Europe?

Yes - just like in the UK, EVs can be charged with home chargers or via a domestic socket. We would always advise to charge using appropriate equipment - always consult local guidelines and use suitable charging cables - never use a 3-pin UK charging plug to EU adaptor with a UK charging connector. Charging using a domestic socket may pose a risk and it is advised to never use an extension cable.

What else should I consider when I am driving in mainland Europe?

There are certain rules and requirements for any drivers and vehicles entering different countries across Europe. Remember to research what these are for each country you plan to visit. Make sure you have your driving licence with you, correct insurance to drive abroad, appropriate breakdown cover, registration or leasing documents, a UK identifier sticker on your vehicle, and we recommend checking what health and safety kit components such as warning triangles and reflective safety gear are required by law as they vary depending on European country.

How far can a typical EV travel on a single charge in mainland Europe?

Most new EVs have a real-world range of somewhere between 80-250 miles (130-400 kms), depending on the model. Small, city-focused cars sit at the lower end of the range spectrum, with many family models easily able to cover 110-180 miles (170-290 km) on a single charge, though there are an increasing number that can cover 200-250 miles (320-400 km). Premium models, like the Tesla range or Jaguar I-Pace, can cover 250-300+ miles (400-480 km) on a full battery.