Improved service for ChargePlace Scotland users

Improved service for ChargePlace Scotland users


Scotland’s EV charging network is set to improve after the Scottish transport agency awarded a new contract for managing charging points to Charge Your Car Limited (CYC).

The network will now look after more than 550 publicly available EV charge points, provide customer service facilities and maintenance management.

Key new benefits from the contract include a full 24 hour 365 day a year customer helpline with dedicated ChargePlace Scotland phone number. An enhanced fault management system, dedicated ChargePlace Scotland network manager, and new website and social media accounts will also be set-up.

Humza Yousaf, Minister for Transport and the Islands, said: “The Scottish Government has set a clear vision of freeing Scotland’s towns, cities and communities from the damaging emissions of fossil-fuelled vehicles by 2050.

“Our aim is to encourage more individuals and businesses to make the switch to electric vehicles. The Switched on Scotland roadmap recognises the importance of robust and reliable charging infrastructure and 24/7 customer support. This is why we are continuing to invest in growing and operating the network across the country.

“The network operator has a key role to play in this process and I look forward to working with Charge Your Car to deliver a robust and reliable charging network along with the promotion of electro-mobility in Scotland.”

Charge your Car will now develop a detailed mobilisation plan and will be touch with all existing hosts and users in due course. Calvey Taylor-Haw, Chief Executive Officer of Charge Your Car, said: “We are immensely pleased to be able to build on Charge Your Car’s and Transport Scotland’s success over the last three years in establishing a successful charging network right across Scotland from the Borders to the Shetland Islands, and now we will work together and further invest to extend the reach and quality of the network as we move from emerging technology, through mass mainstream adoption of electric transport.”


Find ChargePlace Scotland points on the Zap-Map map.