Frequently Asked Questions

Electric vehicles and EV charging can at first appear very confusing. Below we answer the most frequently asked questions about using the map, route planner, account features, electric vehicles and EV charging.

Zap-Map FAQs

How do I use Zap-Map?
Where does Zap-Map data come from?
What do Zap-Map’s markers mean?

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Route planner FAQs

How do I plan a route on Zap-Map?
Can I delete my route plan?
How do I plan a return journey?

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Zap-Pay FAQs

What is Zap-Pay?
Where can I use Zap-Pay?
How does Zap-Pay work?

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Account FAQs

How to I register with Zap-Map?
How do I add an EV to my profile?
What is Zap-Home?

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Google Assistant FAQs

What is Google Assistant?
How does Assistant work with Zap-Map?
Do I need to give location permissions?

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EV charging FAQs

How do I charge my EV?
Where can I charge my EV?
How do public charge points work?

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Electric vehicle FAQs

What is an electric vehicle?
How do I know an EV is right for me?
What EVs are available?

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