This section of the FAQs addresses your frequently asked questions about Zap-Map. Related electric vehicle (EV) and charging issues are covered in our other FAQs pages.
What is Zap-Map?
Zap-Map makes electric vehicle charging simple.
We are the UK’s leading app and digital platform for EV drivers to search for charge points, plan longer journeys, pay on participating networks and share updates with other EV drivers.
What are the key features of Zap-Map?
Zap-Map lets you search for charge points viewing live status data, plan journeys using Route Planner, pay for charging using Zap-Pay, share updates with other EV drivers and drive smarter with in-car support. Follow the link below to see all the different features in our comparison table.
What coverage does Zap-Map have?
With 95%+ of public charge points mapped and around 70% of charge points showing live status data, Zap-Map provides EV drivers with peace of mind and the confidence to drive any length of journey in their EV.
What is live data?
Live data is information that is obtained directly from the charge point data. Updated every five minutes, users can see if a charge point is available, in use or unavailable.
Which networks are providing live data?
Networks with live data on Zap-Map have their brand logo in the network filters list. For more info about our dynamic partners, go to our public charging network guides and look out for the live data symbol.
How can I filter the charge points?
To filter charge points is easy! On the Map page, tap the Filters icon, then tap any filter options you want and then ‘Apply’ to filter using the filters you have selected.
What filters are available?
There are many ways to filter the charge point data, including by EV model, connector, charge point power, network, location type, payment and access. In addition there are some enhanced filters available with Zap-Map Plus or Premium.
What filters do I unlock with Zap-Map Plus or Zap-Map Premium?
Additional enhanced filters are unlocked by subscribing to either the Plus or Premium plans. With a subscription you can filter by new charge points added in the last 30 days, locations with multiple charge points, the location user rating and more detailed location types.
For those not on a subscription, the enhanced filters will have a padlock showing beside them.
Can I save filters?
Yes, you can! To save a filter (or combination of filters) you must be registered with Zap-Map and signed into your account.
Apply the filters you would like, then press ‘Save’ in the top right of the screen. Give your filter a name and press ‘OK’. Your custom filter will now appear in your filters menu.
To delete a saved filter, swipe the filter to the left and ‘Delete’ will appear, click this and then ‘Delete’ when prompted again. You can also press & hold over the name and ‘Delete’ will appear, with a second prompt asking you to press ‘Delete’ again.
How many filters can I save?
With a Zap-Map account, you can save one filter. In order to save more you need to subscribe to Zap-Map Plus or Premium.
With the Plus plan, you can save up to three filters, and an unlimited number with the Premium plan.
How can I deselect filter options?
To remove any filters you have applied, tap the Filter icon on the map page, and tap ‘Clear’ then ‘Apply’.
How do I view taxi-only charge points?
To view taxi-only points on Zap-Map, go to ‘Settings’, then ‘App settings’ under Account. Tick the ‘Show “taxi only” points on app’ and when you return to the map, ‘taxi only’ charge points will be displayed, along with other charge points. A ‘taxi only’ filter option will appear in the filters menu, allowing you to filter for only taxi points.
Can I ‘bookmark’ a point? How do I view my bookmarks?
To mark a charge point as a bookmark on Zap-Map, find the charge point on the map or list views, go into the information box, then tap the bookmark icon at the top of the info box. To see only your bookmark points, tap the bookmark icon in the top right-hand corner of the map, next to the search button.
What do the Zap-Map coloured markers mean?
The colour inside the charge point markers illustrates charging speed; yellow = slow (<5kW), blue = fast (7-22kW), pink = rapid (43+kW). If there is more than one colour inside an icon then both charging speeds are available at that location.
The marker outline colour indicates charge point status; black = available, blue = charging (on some/all devices), red = Issue reported (on some/all devices).
How can we add our charge point network to Zap-Map?
Zap-Map works closely with Charge Point Operators in the UK to provide integrated live status data, cross-network payment, and market insights and analysis – all with the aim of increasing network visibility and utilisation. Find out more on our networks page.
How can I share updates on Zap-Map?
The main way to provide updates is to “Check-in” using the button on the charge point location. Then you can update the status of a charge point, add photos, share useful info or provide a general update.
You can also inform Zap-Map about new charge points or share your home or work charge point. More generally, you can ask questions or interact with other users with the Cafe function in Chat.
How do I update a device and connector status?
To change the status of a connector, select ‘Check-in’ and choose the changes you would like to make to the connector. You can also leave an optional message or choose to apply to the whole device then press ‘Post’ to confirm.
To indicate a successful charge at a location, select the green ‘thumbs up’ button, select the connector you used, and press ‘Done’. You then have the option to leave a message or add a photo. Press ‘Post’ to submit your change to Zap-Chat. All posts will be immediately visible across Zap-Map platforms.
How do I add a public charge point?
To add a public charge point to Zap-Map, complete the relevant ‘Add a charge point’ form on the website.
To add a public charge point via the app, make sure you are logged in then go to the ‘Settings’ menu on iOS or the hamburger symbol on Android and, under the ‘Add a charge point’ heading, there is an option to add a public charge point. To do so, click into ‘Add public charge point’ and follow the form’s instructions, then click ‘Submit details’.
Any difficulties, please email support@zap-map.com.
How do I suggest a charge point?
To suggest a charge point to Zap-Map complete the relevant ‘Add a charge point’ form on the website.
To add your charge point via the app, make sure you are logged in then go to the ‘Settings’ menu on iOS or the hamburger symbol on Android and, under the ‘Add a charge point’ heading, there is an option to suggest a location. To do so, click into ‘Suggest location’, and follow the form’s instructions, then click ‘Submit details’.
Any difficulties, please email support@zap-map.com.
How do I add my home/workplace point to Zap-Map?
To add your charge point to Zap-Home or Zap-Work, complete the relevant ‘Add a charge point’ form on the website.
To add your charge point via the app, make sure you are logged in then go to the ‘Settings’ menu on iOS or the hamburger symbol on Android and, under the ‘Add a charge point’ heading, there are options to add both Zap-Home & Zap-Work points. To do so, click into one of them, and follow the form’s instructions, then click ‘Submit details’.
Any difficulties, please email support@zap-map.com.
How do I edit my Zap-Home/Work point on Zap-Map?
You can edit your charge point details, connector types, price, and location on Zap-Map by logging into your Zap-Map account, going into ‘Settings’ and then choosing ‘Your Zap-Home point’ or ‘Your Zap-Work point’ under the ‘Add a charge point’ header.
To remove your Zap-Home or Zap-Work point from the map, please email support@zap-map.com.
Can I post a question for other EV drivers?
Absolutely, in the ‘Chat’ menu option in the bottom bar there are 2 tabs – ‘Cafe’ and ‘All’.
The Cafe is where to post any questions you have about the EV world, with ‘All’ showing all charge point updates and Cafe messages.
How do I upload a picture?
To upload a picture to a charge point, click on the charge point and slide up the InfoBox. Any pictures uploaded will show at the top. Click into the picture (or click ‘Be first to add a photo!’ if there aren’t any pictures) and click the ‘+’ sign in the top right corner.
Follow the instructions to add from either your camera or from your gallery, with the ability to also add in any comments to the photo. Once selected, click ‘Post’ and your picture will be posted. Please be aware that your picture should be a maximum of 2 Mb.
If I report an issue with the network, will they receive the issue?
Our live data partners are sent the user status updates and comments posted on Zap-Map and have the facility to respond or post updates to the comment within the chat.
Any networks that don’t show as ‘live’ do not get this information, so we recommend contacting the charge point network directly to let them know a specific issue has happened.
I have a question that isn’t listed here?
Any other questions, please email into support@zap-map.com to get help and support from our Community team.