Zap-Map FAQs

Below are frequently asked questions about using Zap-Map. Click the following links for answers to common questions about electric vehicles, EV charging, and EV costs.

Your Account

How to Register with Zap-Map
How to update your account details
How to update your password
How to add an Avatar
How to Add your EV model (your car) to your profile

Zap-Chat

How to post a message on Zap-Chat (what is the Café?)
How to update device and connector status
Can I delete my Zap-Map post?
How do I report a post on Zap-Chat?

Adding Charge Points

How do you add a new public charging point to Zap-Map?

Route Planning

How do I plan a route on Zap-Map?

About Zap-Map

Where does Zap-Map data come from?


How to Register with Zap-Map

To register an account with Zap-Map on the app go to the account menu and select ‘Sign in / Register’, or on the website select ‘Register’ in the top righthand corner of the screen, then complete all details and enter. You will then receive an activation email from us (if you haven’t received an email, please check your spam folder). Follow the link to complete your registration. Use your email or username and password to log in.

How to update your account details

To update your account details log into the app, select ‘Your profile’ in the account menu and make the relevant changes, then press update. It is only possible to update your account information via the app.

How to update your password

To change your password log into the app, select ‘Your profile’ in the account menu, change your password, then press update. Alternatively use the ‘Lost your password?’ function on the website login page. You will then receive an email from us with a link to update your password. if you haven’t received an email, please check your spam folder.

How to add an Avatar

When using the app simply log into your account, got to ‘Your profile’ in the account menu, upload your avatar picture then press update.
For the website Zap-Map utilises Gravatar for user avatars in and around the site (including Zap-Chat).
Without a Gravatar account, when posting, a user will simply be represented by a grey silhouette of a person.
For a step-by-step guide on how to register for Gravatar click here, you will need to use the same email address that you used when registering on Zap-Map.
After registering you will need to add an image to use as an avatar, another step-by-step guide is used to illustrate this process which can be found at this link. Make sure to set it as your primary image after adding it.
It will take up to 30 minutes before your avatar is visible on Zap-Map after adding it.

How to Add your EV model (your car) to your profile

On the app open the account menu and go to ‘Your EV Models’. Press ‘Add your EV model’, select your brand and model, then press update. Adding your EV Model to your Zap-Map account allows you to filter charge points that are compatible with your electric vehicle. It is only possible to add an EV model to your account via the app.

To only see points that are compatible with your EV via the website click the ‘Filter by EV’ option in the menu on the righthand side. Then choose your brand and model.

How to post a message on Zap-Chat (what is the Café?)

To post a Zap-Chat you must be registered and signed in with Zap-Map.
To leave extra mile information at a location on the app, click into a charge point marker and click again to open the information box. Then select the Zap-Chat icon zap-chat app icon at the bottom of the page. Press ‘new’, type your message and press ‘post’ to submit your update to Zap-Chat.
When using the website click into a charge point marker, select the Zap-Chat icon zap-chat app icon, click in the text box at the top of the Zap-Chat section and begin typing your message in the text box. Then press post to submit your post to Zap-Chat.
On both app and website, you can also add a photo by selecting the camera icon.
All posts will be immediately visible across Zap-Map platforms.

What is the Café?
The Café is a Zap-Chat forum, only available on the app, where questions that do not relate to a location can be posed and answered by the EV Driver community. The café can be accessed by selecting the cup icon cup icon in Zap-Chat.

How to update device and connector status

To change the status of a connector, select ‘update status’, and make the relevant changes to the connector. You can then leave an optional message or choose to apply to the whole device then press ‘post’ to confirm.
To indicate a successful charge at a location, select the green ‘thumbs up’ button, select the connector you used, and press done. You then have the option to leave a message or add a photo. Press ‘post’ to submit your change to Zap-Chat.
All posts will be immediately visible across Zap-Map platforms.

Can I delete my Zap-Map post?

General comments that you have posted can be removed using the delete button on the Zap-Chat stream. It is not possible to delete status changes, as these have been logged on the database. If you need to change a status post, you can just reverse the post i.e. if you have accidentally marked a connector as out of service, you can go in again and mark the connector as in service

How do I report a post on Zap-Chat?

To report a post, select the flag icon on the post you would like to report, choose the most suitable category (spam, generally offensive, incorrect/misleading, or a personal attack), add any other relevant details and press post. Your report will be assessed by our administrators who will then carry out the appropriate action.

How do you add a new public charging point to Zap-Map?

On app go to the account menu, select ‘Add a charge point’ and choose the relevant form (Public, home, pop-up, or suggest a location) and complete the sections. Then press send to submit to Zap-Map.

On the website go to our ‘Add a new charge point’ form and complete the relevant sections. Then press send to submit to Zap-Map.

How do I plan a route on Zap-Map?

The route finder tool is currently only available on the website. To plan a route, go to the menu, select ‘Route finder’, then enter your start and end points. A route will be generated, with alternative routes available to select below. To add a charge point to the route click the Route finder symbol at the top of the charge point information box.

Use the filters to select appropriate charge points and to change the number of points displayed, use the slider function to filter chargers by distance from route. If you drag the slider a once to the right, only charge points within one mile of your planned route will be shown. If you are prepared to go a further afield for a charge then you can drag the slider further to the right and more points will be shown.

Select the ‘Turn by turn’ option for written instructions and distance between charge points.

Where does Zap-Map data come from?

The Zap-Map database is compiled primarily from the charge point networks with dynamic live data integrated for several networks including POLAR, GeniePoint, Source London, ESB ecars and ecarni. This is supplemented by information from other sources including Open Charge Map, private networks, dealership groups and Zap-Map contributors. More information can be found on the data licensing page.

One comment on “Zap-Map FAQs

  1. Profile photo of ActionAction

    I’ve noticed there is only one charge point in Oban! My wife and I go to Oban about four times a year.
    I’m thinking of getting a ev car but it would be risky to drive to Oban, incase the only charge point breaks down I would be stuck there I would have to call the break down services because there is only one charge point.
    Does anyone know if there is going to be another fitted in Oban or nearby.

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